Shipping policy

Last updated November 21, 2023

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main

Terms: https://nightbirdestore.myshopify.com/pages/terms-and-conditions

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for producing and shipping your products.

 

Shipping Options

We offer Standard, Express, and Overnight delivery options via our Fulfillment partners. These may vary based on customers' desired shipping location and items ordered. Additionally, if Discounted Flat Rate Shipping is offered at checkout, that will be the Standard Shipping option at a cheaper rate. 

Shipping & Handling prices, options, estimated delivery, and availability to desired locations outside of the United States are determined by our Fulfillment Partners rates based on the product(s) ordered.

All times and dates given for delivery of the products are given in good faith but are estimates only and are not guaranteed. The store and our fulfillment partners are not responsible if the actual delivery of your order arrives sooner or later than the estimated delivery window provided. 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

 

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping to most countries via our Fulfillment partners for Apparel, Accessories, and Music. 

We collect Duties and taxes ONLY in select Global Markets. Please advise if you do not live in: the United States, Australia & New Zeland, Canada, European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), & the U.K.

PLEASE NOTE:

- If you live outside of these countries you will be responsible for paying any associated Duties and Taxes upon delivery. We are not responsible

- For all International Orders (any order outside of the U.S.A and U.S. territories) please include a local phone number and ensure your address is correct as we are not responsible for failed deliveries if your address is deemed incorrect by the courier. 

Additioanlly, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Due to current shipping restrictions on our Apparel and Accessories Fulfillment Partner items such as Apparel (T-Shirts, Hoodies, etc), Hats, Mugs, and other Accessories offered on our storefront cannot be shipped to the following countries: Afghanistan, Belarus, Bhutan, Brunei, Chad, Ecuador, Laos, Libya, Mongolia, Russia, Samoa, South Sudan, Timor-Leste, Turkmenistan, Yemen

WHAT HAPPENS IF MY ORDER IS DELAYED?

If an order is delayed beyond the estimated arrival window please contact us. If the item was returned to our Merchandise fulfillment partner for any reason, it will be held for 28 days, and within that time we will be able to issue it to be resent to your correct address free of charge with a correct address.

If you haven't received your package and tracking information isn't providing updates after 5 business days, the package may be lost in transit. Unfortunately, this happens on occasion. Depending on the situation of why it was determined Lost, we may be able to replace it free of charge or for a re-shipment fee. Please refer to the question below about Lost/Returned to Sender about re-shipments of Lost items

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms & Conditions.

 

WHAT IF MY ORDER IS LOST/RETURNED TO SENDER?

Once an order leaves our Merch or CD Fulfillment Partners, we are not responsible for the handling or delivery of your items. If there are any issues you will need to resolve them with the designated carrier associated with your tracking information. If you need clarification on which carrier is delivering your order please refer to your confirmation email with tracking or email us via the Contact Us page. The Carrier who has accepted your delivery will be able to provide additional details on your tracking, the estimated delivery, and provide assistance in correcting any delivery issues. 

If your order has an incomplete or incorrect address provided by the customer during the checkout process and is Lost or Returned to Sender, we do not offer free reshipment on Merch or CD's. If this is the case, depending on the items purchased, we can offer re-shipment upon the return of the item(s) to our Fulfillment Partners for the cost of shipping and handling fees of the items. 

If your order is determined to be Lost or Returned to Sender due to an error from our Fulfillment Team, we will issue a reshipment free of charge. 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Refund Policy

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us at:

Merch@Nightbirde.co